I have the same issue. Plantronics Headset Auto-Mute Fix Anthony Gerdes. I am using Jabra Ninja headset. They are pretty well designed but looks the recent headsets are not built to last! He is a regular speaker at events around the world. Mic works with voice recorder but not on zoom or meet. Used black electrical tape to cover both sides holes on the round section. @lorisvalentini. Imagine, you just listen to the meeting and cooking at the same. Valentina F, sb.fitness79 In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. So to avoid this issue, I always used the mute function within teams, and then there was no issues. Hi Patrick and thank you for your reply, however, I wasn't connected through a telephone, but using computer audio. I have contacted other colleagues and they are facing the same issue! in most companies like mine installing any other software is prohibited. There isn't any config entry in the settings menu anymore. 4. Ivan Grishagin. they made an exception for me. Im thinking that maybe I am just expecting that the things I buy should last forever!? Plantronics USB Bulk Driver or Plantronics USB Audio Adapter. 8-6. 2016-11-28 06:34 AM. I noticed it will work if I put two fingers over mic near tip of unit. After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan platronics sent me a new one and the same problem. Any suggestions? I could not find any way of avoiding a sound from Teams telling me the actions I am running "mute on" "mute off" "incoming call" How can I disable this kind of notifications? In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. fkirkland I can only speak about Plantronics, they offer with the device an app to configure the settings and there you can disable the speaking and that's what I did :). Simply download the Plantronics hub (application) on your device. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. Dec 15, 2021. I assume the noise canceling is wonky Mar 9, 2017 by Scroll to the settings and turn off the 'headset sensors' and 'HD voice'. With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. Alternatively, Im running into a problem where the headset stopped letting me know that it was muted or unmuted when I pressed the button. There seems to be no solution o this problem. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Naniwayuri 3 yr. ago. I placed tape over that and it helped greatly. Ive been using the Savi 8220 headset for over a year now with little issue. Total Control / Quick Mute Indicator: Be in complete control to play/pause, answer/reject, volume, mute and track control with the convenient multi-functional buttons located on the headset. I am in a meeting (as you could see in the screenshot) everytime I push the mute button it says "Mute on" and then If I remove it it says "mute off". ;) ), Have a nice rest of the day (mine will be better for sure ;) ). So i am curious about how did you hear it. It downgraded my BT from "Headset or Headphones" to only "Headphones" so the microphone is now forced through the laptop mic. I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. 5. Android Settings > Bluetooth: On > Scan for devices*. I don't think Teams is sending an audio to the headset. My PLT V5200 headset often: 1. @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. Not possible at all to decrease the volume of this sound or disable it ! Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds. But, if you actively attend the meeting and you unmute frequently to say something, then it is a terrible experience. 2. For Example. You could try pressing the physical mute button on the headset and see if that works? Yet I have no issue hearing them. First thing you do is make call then check to see if the mute is on! Probably will go back to a wired headset. This does not work on Voyager Focuc UC. 4. Plantronics replaced 2 of them but the new ones went bad after 2-3 months. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). The newest version is 1.4.00.29469 (64-bit). More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". I can hear callers but they cant hear me. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. You can't turn this one off completely AFAIK. Hi you should try the suggestion in my post below. Scroll to the settings and turn off the headset sensors and HD voice. This is going to be a long post but the bug is quite complicated but also quite annoying. I had mine set up so that it only "beeped" when I went on mute/unmute. Note: You cannot mute the headset when the link is off, and you cannot begin a call in the mute condition. Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). To mute the device, click Mute. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. like i'm breaking up. Wearing the Voyager 5200, tap the call button to test sensors. Is there a way to remove the sound - either in settings or completely delete the file from hard drive? Running in to the same issue with my Legend. My 5200 pairs up with my S7 and my A10e. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). It's just because teams started muting the device now. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. 6. the software doesn't let you go without making any noise. Try this - put a piece of tape over the two holes next to the call button. All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! Didn't use headset, would probably help, but currently not an option, 5. 495 For windows versions 20H2 - OS Build 19044.1415 and later: . Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. Thanks! The fading issue has only just started in the last week. Check to see if the issue still persists. Trying to look for alternatives now in case if there will refund be possible. I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. Hi, Could you confirm customer's Windows 10 version? Make or receive another Lync call; the call may be stuck on mute. Then it will disconnect and again become inconsistent for about 30 seconds until re-stabilization. https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. If I knew it would be so I would have never purchased this headset. Please log in again. Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. Learn how to use and troubleshoot problems with the Headset that you use with your computer. Open the Hub, go to Settings, General. Disconnecting it from the laptop then let the phone work perfectly. It's a great product, but while i can change volume and mute calls . A talk time voice alert means sensors are working. When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! You could have exceeded the allocated power on your USB port, rendering the mute switch inactive. Hopefully Microsoft will address the issue. After logging in you can close it and return to this page. But Microsoft should fix this or give a setting to switch off this feature/bug. All good now. I have the same problem as Jason Craig.. I think that when a user mutes / unmutes from Teams app, the headset device should not get a feedback message about such an action basically. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! It would simply do nothing. @achaz. Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. Find answers to your questions by entering keywords or phrases in the Search bar above. Thanks for sharing. I am just a simple volunteer in the community like everybody else. That would be the hard way to go., 4. Tap the red Mute button; Take off/put on your headset while on an active call (requires active smart sensors) Mute on reminder* . I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. It would simply do nothing. Actually my headset says "No volumen" when I decrease it to 0, and that happens at Windows level, MS Teams has nothing to do. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. it can be disabled from "services" app by changing startup type to Disabled, but that takes effect after restart. #3 Make sure compatibility dial is correct. I dont see the options in the app. I was able to disconnect the voice using the Plantronics Hub! I may try taking apart the mic and then cleaning it out to see if that works, mightymikeamps Need help finding the best headset for your situation? Whats up? Only things I can think of is in Hub General settings you can turn off mute reminder.

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