It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. How does violence against the family pet affect the family? They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Daily fare: $2.00. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. You can find your renewal code located in the box towards the bottom of your renewal letter. Two weeks before your current bus pass expires you should receive a new bus pass in the post. You can apply for your renewal bus pass online. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Analytical cookies are used to understand how visitors interact with the website. Unable to drive for reasons of medical fitness. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. Renewing your Bus Pass. Collecting an application form from your local library. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. Find out which bus company you wish to comment about on our bus operator contacts page. What do I do about my concessionary bus pass? Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. See. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. I have not had an automatic renewal what do I do? Please note the Bus Pass system is separate to other Council systems and requires its own login information. How did the American colonies actually win the war and gain their Independence from Britain? We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. If you have moved address since receiving your bus pass, please notify us of your new address . We will need to see evidence of your new address. You can make updates to the following details before your bus pass renews: your appearance. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. Renewing an older persons bus pass. Copyright Lancashire County Council 2022. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. Concessionary bus passes will no longer be renewed automatically. My new bus pass will not work when I place it on the smart card reader on the bus. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. Call us on 0345 200 0388 for an application form or for assistance completing one. Unemployed people. How long will my new bus pass be valid for? If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. Can I use my bus pass on Park and Ride Services and Airport Transport Services? Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. The cookie is used to store the user consent for the cookies in the category "Other. Alternatively you are able to renew your vouchers online. Your pass will be valid until the expiry date shown on the front of your bus pass or until the announcement of any alterations to scheme conditions. This cookie is set by GDPR Cookie Consent plugin. The way of applying may be different to the way you applied in Gloucestershire. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Forgotten your Username? Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. Essex County Council is not responsible for this. We send out renewed passes by the end of March. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. Our free email alerts will help keep you up to date with the things that matter to you. new pass.. No, your bus pass cannot be used on National Express services. five years If you have not received your renewal form, please contact our information line on 0345 600 0659. Please provide them with as much detail as possible about the journey you wished to make. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. All content 2023 Southend-on-Sea City Council. Can I use my pass on Trains? This You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. There is no need to contact us until we get in touch with you. You should allow 6 weeks for your application to be processed. 3 Post office. It is not valid in Wales* or Scotland. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. A 5 administration fee will be required for a replacement bus pass. I have moved into Gloucestershire. It costs 10 for a new card. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. There is no need to contact us until we get in touch with . 2 Are senior bus passes renewed automatically? The cookies is used to store the user consent for the cookies in the category "Necessary". If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. The cookie is used to store the user consent for the cookies in the category "Performance". If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. This cookie is set by GDPR Cookie Consent plugin. Some bus services are changing. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. Applicants can enter in their postcode online and will be given the contact details of their local council. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. If you have any problems using your card, it will be necessary for you to contact the bus company directly. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. If you have any questions, please contact Essex County Council by calling0345 743 0430. So, to find out if you're eligible and where to apply, get in touch with your local council. If you do not have your current pass, then please contact us. with no need for anyone to fill in any forms or submit any photographs. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. An older persons bus pass has exactly the same benefits as a disabled persons pass. Please check with the county council in the area you plan to visit. Age-related passes will be valid for five years. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. These are mostly people who have held a bus pass since at least 2008 and will now be . Username Password Forgotten your Password? Applicants whose pass was issued due to a disability will continue to be automatically renewed. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. We also use third-party cookies that help us analyze and understand how you use this website. Welcome to the Highways Service Information Centre. Apply for or renew your bus pass. If you have any questions, you can call us to discuss your application on 0345 200 0388. Please ensure that you keep us informed of any changes to your name or address. You should continue to use your current pass, but then cut it up once your new pass arrives. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. But opting out of some of these cookies may affect your browsing experience. You have moved since your last bus pass was issued and not informed us. Passes that were automatically renewed should be received by 1st March 2023. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. Please still, Older Persons bus passes will normally be automatically renewed. Lee This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. What is the cause of the card not working? Most young disabled (under 16) pass holders should have received a short form to return. In the unlikely event that your pass does not arrive, you should call. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. Residents are. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. You can apply for your renewal bus pass online. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. However, you may visit "Cookie Settings" to provide a controlled consent. Bus Companion passes are automatically renewed at least 2 weeks before they are due to expire. Currently this is at age of 66. The day and date you experienced difficulties. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. applies to approximately 12,000 people, the vast majority of whom are For those people needing to apply for their renewal this too can now be done byApplying online. Necessary cookies are absolutely essential for the website to function properly. Dont include personal or financial information like your National Insurance number or credit card details. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Can I use my pass on Trains? Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. Changes to personal details We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. This cookie is set by GDPR Cookie Consent plugin. The list of these services is on the GCC web site, under Transport. This cookie is set by GDPR Cookie Consent plugin. For further information see www.gloucestershire.gov.uk/fairprocessing. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. Your bus pass will be renewed automatically. How do I renew my bus pass in Northumberland? This can be done online or at a participating library. Login to renew or manage your Bus Pass and to keep your details up to date. Have you moved? 4 Apply online. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. You will need to apply to this authority for a new pass. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. for staff to amend your details and arrange for a renewal pass. Freedom Pass expiring: How and when to renew London travel permits. For assistance with new applications: (Click the arrows below to reveal the answers). The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. Can I use my English senior citizen bus pass in Scotland? English bus passes are not accepted in Scotland and vice versa. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements.

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