This was an absolute nightmare. The tickets are yours now to you have to figure out what to do. I never used them before but I know many people who have. We lose as a result of your opportunistic business model. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Great customer service skills. We appreciate your patience. Phoney Company! The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Definitely recommend. I am very disappointed in not being able to attend the show. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Vivid charged me 78 dollars for a 30 dollar ticket. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Vivid seats has been getting scammy lately. Ren was very helpful answered my questions and helped me get the tickets I was looking for. And in checking with the Keillor show I found that the show was not sold out! After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Do I need to print these tickets? Then allows the seller to change the date to the day of the event. 10.1K Ratings. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Very deceptive and unfair marketing. I usually stick to stubhub. Mark, your concerns are absolutely matter to us and we certainly value your feedback. The total price was $1405.95. 5 Weeks later changed their policy!!! I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Nowhere on their site did it say that these two tickets wouldn't be next to each other. What I received were tickets in Section B, Row N, Seats 147 & 148. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This Yelper's account has been closed. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. ConsumerAffairs is not a government agency. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT The support team was very friendly, knowledgeable about the event, and got me great seats. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. A refund or seats in RTC4. It told me the section of the tickets but not the exact seat numbers. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. All for the seller, not for the customer. I wish you didn't exist. We are all set now and appreciate her cheerful assistance. This is absurd! Refunds can only be granted in the event a show is cancelled. I called before the event and after. It offers a 100%. They take your money, and you have no valid tickets. Erika, we always want to leave a positive impression on our fans. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! One arrived by mail with a "Lot 16" other was delivered electronically. This will help us to determine next steps. She says no digital. "We have currently put them on 'No Rating' while they investigate the complaints and . IE, Hundreds of people are standing in front of you. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. We have a 100% Buyer Guarantee. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I had a purchase trouble on Vividseats. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. No refund offered!! The company says it "provides a legit, safe and secure platform. Unsubscribe easily. A. Amalia G. Today. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. I bought tickets 2 months in advance. He deserves 10 gold stars! Vivid seats will not do anything. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Despite very different reviews, the site is very popular not only in America but also abroad. I got nfl tickets from them that never arrived. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You We encourage you to reach our to our online support team by sending us DM on social media. Dial 833-228-5143. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Our content is intended to be used for general information purposes only. Yes. The request was put. Bought 6 tickets and only 4 were transferred. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. With 30 mins. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. I tried not to trip thinking I could sell them forward. Vivid Seats is an independently owned and operated online marketplace. All I got was a run around, excuses, and finally no response what so ever. Enjoy reading our tips and recommendations. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Read full review of Vivid Seats and 1 comment. I beleive he explained everything I needed to know, in detail. We were also told that the tickets would show up within 48 hours on the event. 3 for $533.58. Disputed several times and no resolution till this day. Downgraded Tickets Sent - Not what I paid for. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. only our *Volume Resellers* are allowed to re-sell tickets. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Tickets were electronic via phone. The seller is not responsible for paying shipping fees. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The company was founded in 2001. No issues at all, would use them again. Tickets to Aint to Proud Stage Play in West Palm Beach. We added millions of opinions to our database and summarized over a million opinions. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. This will surely increase the credibility of your complaint. 3 for $533.58. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Heads up. 100% Buyer Guarantee is a complete falsity. So, Vivid seats charged an additional $196. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. On December 13, 2022, I received the tickets from Vivid. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. My friends and I attend several differant venues and purchase tickets online. Sometimes the choice seems insufficient to customers. I received an email a few days before the game to "Confirm my email". Desired outcome: The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Long story short the ticket transfer did not go smoothly. Received a correct order confirmation but when the tickets came in they moved me to a different section. As of Oct. 13th 6:38 pm I am unable to access my tickets. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I expect to pay the normal service fees, but not what you charged me for the tickets. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. He checked several times and assured me that the seats were handicap. From over pricing. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Date of experience: 26 February 2023. You advised that you arrived at 7:50 PM. Sellers can choose the price for their tickets and modify them at any time. 10.1K Ratings. I just want the Tickets I spent over 2 thousand of my hard earned money on. I do expect a responce and an apology for this overcharge. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. They refused to issue a refund as they said the tickets were sent via email. The site is a fraud and they are aware. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Sign up to receive our free weekly newsletter. Send us a DM on social media. Vivid Seats provided fraudulent tickets to me. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Lots of filter options to narrow down events. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. I purchased tickets through you company for the September 11, 2022 Rodeo. People need to understand that VividSeats works against you. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. We also confirm that your tickets are general admission. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. They take your money, and you have no valid tickets. I will never use vivid seats ever again. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Desired outcome: Showed up after start of game and lot was closed. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Vivid Seats ranks 30th among Tickets sites. 07-12-22 at 5:57 A.M. Get buying tips about Ticket Websites delivered to your inbox. There was not enough time to even get to the venue. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. But, what I'm reviewing . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Who Sets the Price on Vivid Seats? I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. I hate what you stand for. Just another company who still made money over COVID. I tried calling two hours before my event as the tickets never arrived. Over 100 million tickets sold. On 02/16/2023, I bought two concert tickets. Contact Us About The Company Profile For Vivid Seats LLC. Suggest you use another ticket broker. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. That means the seats were $351, not $264. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. They won't refund me or get me two tickets together. Desired outcome: Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Your transaction is secure, and you also get a full refund for canceled events. We launched @recap.email and legal webhooks. Do not waste your time or money on this company. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. It also assists sellers who have tickets and want to sell them safely. Kept telling me same blurb about it was my fault, not his, no refund, etc. These people are thieves and liars. That clearly didn't happen bc I received NO TICKETS! Shame shame for all the people you have messed with and hurt. Will my seats be side by side? . If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. + the only ticket rewards program around. Vivid Seats' email and phones were not responding to many numerous requests. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. The. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. We appreciate you bringing this matter to our attention and will be following up with you again soon. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Absolutely disgusting. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Her personality was fantastic and the whole experience was just perfect. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! We value your privacy. Vivid refused a refund! We use dedicated people and clever technology to safeguard our platform. Making sure our fans are able to attend their desired event through us is our top priority. The market price provided by Vivid was over $500 per ticket. This is an unfair and unnatural economics meant to hurt you. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value.

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