autotask api create ticket
This entity records existing associations between tags and Knowledgebase articles in Autotask. To make calls to the entities of the AutotaskRESTAPI, you will need to use their resource access URLs or child collection access URLs. }
This entity contains the attachments for the TicketNotes entity. Tickets define service requests within the Autotask system. Want to learn about upcoming enhancements? If setting equals 'Never' then the API will not require the QueueID value. This entity enables you to decrease inventory counts associated with the InventoryProducts entity. This entity's purpose is to describe a location defined in Company Setup in the Autotask Admin module. Resources receive assignment to one or more roles through their department and queue associations. Gettings 721 tickets based on a title filter: "Title eq hello!" The entity exists for billing use purposes. Alert workflow - Autotask This entity describes an Autotask Payment Term. Assets are products that are associated with a Company entity. Every resource is associated with a location. . Create Ticket using API : r/Autotask - reddit.com This entity describes an Autotask Appointment,a scheduled calendar time that is not a service call. This entity represents ticket tag groups in Autotask. This entity describes an adjustment to the quantity of units of a Service Bundle that are added to a Recurring Service Contract. Click on Service Desk/Ticket Categories. /**/Want to tell us more? This entity describes an Autotask Contact. Integration vendors This entity's purpose is to describe a modular component that can be added to any ticket or task. If you use the Kaseya RMM Extension, tickets generate by using Incoming Email Processing. Thanks for your feedback. When a SubIssueType value is provided, the associated IssueType value must also be provided. Changes made to the Contract by using the ContractServiceAdjustment entity affect only the quantity of units. Adding or editing a note To open the page, use the path (s) in the Security and navigation section above. /*Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
This entity's purpose is to describe a resource assigned to a ticket but not as the primary resource. This entity describes an Autotask Time Entry. I am trying to create a ticket in autotask using the below python code: You can only create it; you cannot query or update it. This entity describes an Autotask To-Do, a scheduled item associated with a Company that appears on the user's Autotask calendar. When querying, a small number of entities contain fields that you cannot query. The function of this entity is to describe the approval status of a project, ticket, or contract purchase cost created in Autotask. Attempting to edit this field on a ticket with a different ticket category will result in the supplied value being ignored. This entity describes time and completion data related to service level events tracked for a service level agreement associated with a ticket. For more information about attachments, including call syntax, thresholds and limits, and a full list of attachment entities, refer to Working with attachments in the RESTAPI. When an inventory product is manually created, stocked items are also created. You can select a different note type from the drop-down list. A shipping type defines a carrier for a product shipment. This entity's purpose is to describe a grouped set of Holiday entities assigned to an Autotask Internal location and used in tracking internal time off. This may be a difference between the SOAP and the REST API, but on SOAP new tickets require the id to be set as 0. They are required in the UI only if the system setting 'Require Issue and Sub-Issue on tickets' is enabled. This entity describes the Resource and Role through the Queue association. This entity describes notes created by an Autotask user and associated with a Product entity. The Modules entity surfaces the availability and active status of modules (such as the Procurement module and the Inventory module)in Autotask. Any existing Change Request tickets can be edited. All active note types of the category Task are available, plus the current selection even if it is inactive. This check box only appears for notes and time entries on problem tickets associated with one or more incidents. SubIssueType is associated with an Issue and the available SubIssueType picklist items are specific to the associated IssueType. This entity's purpose is to describe a billing role that is excluded from the contract to which the set applies. According to their documentation it requires the URI https://webservices4.autotask.net/atservicesrest/v1.0/Tickets and then the body contains the JSON formatted data: But this doesn't seem to work either and Datto are taking forever to respond to support tickets these days. Click on the context menu bar to the left of the Standard category the, click Edit. When a ticket category is applied and it changes the value of ChangeApprovalType, the field will be updated even if the ticket type does not = ChangeApproval. You can also retrieve this information with the Web Services API call The getEntityInfo() SOAPAPIcall. It will not appear on the New Ticket Note or New Ticket Time Entry form. This entity describes a cost associated with an Autotask Ticket. Refer to
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