It sounds like you have the experience the interviewer would be looking for. We do not have advertisements on our pages but we do try to make money through paid-memberships. Reiterate to your interviewer that you are aware of the stressors that come with this role. But when I'm home, I don't think about work. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. I grew up in a fairly homogeneous town in Montana. This could include increasing budgets or improving patient care. I am always sure that when at home, my family gets my attention first. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. If I promise any follow-up to my students, I do so in a timely manner. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. "Early in my career, I was working a night shift with minimal staffing on our unit. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? 91% said yes. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". We had in services to help us prepare. Talk about your qualifications and skills that will help you to do this job well. Nice! Maybe you can see opportunity when others can only focus on the issue. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. Your work history sounds strong, and it seems as though you are very loyal to your work. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. ", "I have three philosophies when it comes to my work. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". I am eager to get a great start on my career. They want to know that your passions align well with what Kaiser Permanente is offering. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. One of the toughest parts of communication can be delivering bad news to people with whom you work. When have you had to adapt to change in the workplace? It's professional to take a few minutes after an encounter like that and let those emotions come and go. . As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. I believe that, if asked, my colleagues and supervisor would say the same about me. I understand that it's part of the job. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. I would need to be trained in the new procedures. While there was no injury, I was required to report the fall to our safety team and I did so immediately. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. Interview Questions Give an example of an improvement project you led ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I make sure to practice empathy. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. Every day I learn something, and that's because I choose to get better. Make them think we care about them as if they were our family members so that they will come back.". Than they call you for a second interview. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. I used the facts and not emotions to explain the reason for his delay. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. You can consider improving this response by explaining why. The staff wanted to start double-booking patient time slots. Finally, end your response by talking about the positive outcome. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Kaiser Permanente is 100% focused on the service that they provide to their patients. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. ", "I have the basic procedural skills for this team position. If you have a criminal record, you must disclose this. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. Wonderful! Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. We will see how stellar my skills are after that course! 57 questions about Interviews at Kaiser Permanente. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). Since I have two high school girls who are involved in music. Your answer should include your ability to be patient, kind, and confirming to best answer this question. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. It is not the ideal situation, but I have always adjusted for the good of the team. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Click the card to flip . You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. "Every day at work, I remind myself that everyone I come across has their struggles. "I have experience in ordering medical supplies and maintaining inventory. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Well done! Why Do You Think You Are A Good Fit For This Company? Healthcare is not a place for gimmicks because health is precious and irreplaceable. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. The patient was angry and threatened to leave AMA. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. There are no other roles for that position". ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. ", "Yes, I handle all of these administrative tasks in my current role. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. Is this something junior staff can be involved in? Know peds RSV scenerio : it's big now on the news . A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". Find additional company focused interview questions by practicing from one of our industry sets. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. "I once worked in a very difficult environment and toxicity really started with our leader. I'd be curious to hear if your department had any needs in this area. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. ", "I am happy to hear that Kaiser Permanente values long-term relationships. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. We did that twice a week, and it completely solved our scheduling problem. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. "Whether I am doing an independent project or working in a team environment, I always give my best. It sounds like you have a very full personal life, with a fantastic work/life balance. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. I am a people person and build relationships with my coworkers and patients alike. We also raise chickens and goats and have a couple of horses as well. Most interviewers will interpret a cliche response like that as dodging the question. I even talk about what they are going through. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. 3. Every person I care for has a story. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I also dislike when the morale of the lab is low. I've had a lot of success by focusing on building a reputation for consistency and follow-up. "I would describe my personality as approachable, light-hearted, and positive. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. ", "Delivering bad news to a patient is very difficult. Ultimately the patient understood and the procedure was finally completed.". Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. I get along well with others and work well as a team.". This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. It sounds like you handled this matter with utmost urgency and great customer care. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. These are all excellent skills to have, and you sound very talented! I will receive an email with the related information any time there is a major headline about the healthcare industry. There is a balance between allowing normal emotion and allowing it to impact your work. ", "I would describe myself as a hard worker. My weakness is taking on too much and not delegating. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Perhaps you use a particular app or software. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". Good answer! In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. ", "I dislike when there's work politics. These go above and beyond what it means to provide compassionate care. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . You also made sure to take action so that this did not happen again. I continue to work on this on a daily basis. I also receive emails from different pharmacy pages with interesting articles.". Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. Are there any specific action steps you would need to take to reach your goal of becoming a PA? Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. The reason was a computer glitz that held the release of his chemotherapy. "In my current role there is a lot of staff turnover when it comes to our management team. I manage this by focusing my energy on productive activities that are good for my work. ", "I am happy with what I do as a pharmacy tech. It sounds as though you do everything possible to ensure your patients are set up for success. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. I like to manage my time to finish my projects on time.

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