SWITZERLAND TO FRANCE 70r RATE ON COVER 1855 | eBay This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Choose Print label. Tip Please read the rules If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If they are rude or threatening to you, do not retaliate. Depending on your return policy, this may or may not include the original shipping cost. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. You can even notate it in your description when you list anything that might be wrong with the item. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Choose the item above to start resolving a return. If you're not able to resolve things with the seller, you can ask us to help. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Select your reason for the return and enter a comment about why you're returning it. The unofficial eBay subreddit. You'll receive the return shipping label credit on your monthly invoice. When you create and turn on return rules, you agree to the eBay Returns Terms. Too many of those and their returns ability will be hindered. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. You can chat with other sellers about anything to do with running a business on eBay. How long should I give a seller to fix the problem before I contact eBay? Select your reason for closing the return from the dropdown, and add details if you want to. There is a big reason for this. This is obviously not how I shipped it out and was damaged in shipping. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Take a front, back, side, and inside view of your item. Do not give a refund without getting the item back! If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. The carrier will then go and pick up the damaged item and do its own investigation of the damage. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Another measure to cover yourself in the rare instance you get a return request. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. Spread the word, we know how to break the . This can be useful when the buyer isn't completely satisfied with their purchase. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. What if the seller doesn't offer returns? If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. This months episode of the eBay Seller Spotlight podcast is live! Offering a return of an item is always my last resort and honestly it is very rare. See Partial refund guidelines. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. If you are scared to start eBay because of the fear of returns, dont be. Tip Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Its very, very important to take photographs for your records both using freight and Fedex and UPS. They claim they are not responsible for damage during shipment, and imply that I lost the part. Who pays for return postage for a "not as descibed item" - eBay eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). So the buyer gets 6.50 from eBay. Message 3 of 7 latest reply 1 Helpful When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Here you can discuss all things shipping with other members. 07-05-2020 Keep in mind that some returns can remain open for up to 35 business days. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). You don't accept returns in your policy, and the buyer changed their mind about a purchase. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. Select. I used to send out many of my items without insurance! Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. 2022 Flea Market Flipper. For more information, see our Condition of returned items policy. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Return an item for a refund | eBay However, we're here to help. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. If you bought it over eBay and it isn't right, it's the seller's problem not yours. A buyer insists the item was not as described in order to force a return. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. This is a good option for low-value items. Take great pictures! Take good photos with good lighting from every angle. Since last Fall, a Top Rated Seller does not need proof. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Make a point to take action on your listings to avoid unwanted returns. Help for buyers and sellers. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. You can choose to add a message to the buyer. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Holiday shipping is now in full swing, check out these helpful shipping tips! If you dont ship the item back by that date, we may close your request and you will not receive a refund. I have details about my terms with shipping, returns, freight shipping, and refunds. 2. Read our most popular questions and answers about handling return requests from your buyers. Your order guaranteed or your money refunded - eBay Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. But they don't have to disrupt your businessor your profits. Couldn't tell you if it helps but it doesn't hurt. What does the eBay Money Back Guarantee cover? More shipping tips from your fellow sellers! I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. If you want to start your own business, the reseller business model can be a great place to start. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. I'd really like another option. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. You can also open your Returns dashboard and select View return details from beside the item. Send a message to the customer to solve the problem. Some business equipment categories that may be covered by the. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Ebay sides with buyers in not as described claims. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Most sellers refund as soon as they get the item back. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Is there anything you can do? PDF Seller Protections: We Have Your Back. - eBay Inc EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. EBay gives you the opportunity to add 12 photos to your listing. Nick Anderson Chef Ex Wife, Microsoft Data Center Boydton, Va, Articles I
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item not as described ebay return shipping

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Do I need to pay extra for the eBay Money Back Guarantee? Buyer pays for return postage: . Offer customers 30 day refund policy because EBay is always going to side with customers. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Required fields are marked *. Keep in mind that on eBay, it is seller beware, not buyer beware. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. When a buyer opens a Not As Described case, the sellers options are few. 3. eBay will review your case and get back to you within 48 hours. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. I have maintained a 100% seller rating for years. If you know me, you know Im not one of those people. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. You have 3 business days to respond to the request and resolve the buyer's issue. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. Select View return details. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. SWITZERLAND TO FRANCE 70r RATE ON COVER 1855 | eBay This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Choose Print label. Tip Please read the rules If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If they are rude or threatening to you, do not retaliate. Depending on your return policy, this may or may not include the original shipping cost. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. You can even notate it in your description when you list anything that might be wrong with the item. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Choose the item above to start resolving a return. If you're not able to resolve things with the seller, you can ask us to help. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Select your reason for the return and enter a comment about why you're returning it. The unofficial eBay subreddit. You'll receive the return shipping label credit on your monthly invoice. When you create and turn on return rules, you agree to the eBay Returns Terms. Too many of those and their returns ability will be hindered. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. You can chat with other sellers about anything to do with running a business on eBay. How long should I give a seller to fix the problem before I contact eBay? Select your reason for closing the return from the dropdown, and add details if you want to. There is a big reason for this. This is obviously not how I shipped it out and was damaged in shipping. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Take a front, back, side, and inside view of your item. Do not give a refund without getting the item back! If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. The carrier will then go and pick up the damaged item and do its own investigation of the damage. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Another measure to cover yourself in the rare instance you get a return request. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. Spread the word, we know how to break the . This can be useful when the buyer isn't completely satisfied with their purchase. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. What if the seller doesn't offer returns? If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. This months episode of the eBay Seller Spotlight podcast is live! Offering a return of an item is always my last resort and honestly it is very rare. See Partial refund guidelines. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. If you are scared to start eBay because of the fear of returns, dont be. Tip Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Its very, very important to take photographs for your records both using freight and Fedex and UPS. They claim they are not responsible for damage during shipment, and imply that I lost the part. Who pays for return postage for a "not as descibed item" - eBay eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). So the buyer gets 6.50 from eBay. Message 3 of 7 latest reply 1 Helpful When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Here you can discuss all things shipping with other members. 07-05-2020 Keep in mind that some returns can remain open for up to 35 business days. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). You don't accept returns in your policy, and the buyer changed their mind about a purchase. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. Select. I used to send out many of my items without insurance! Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. 2022 Flea Market Flipper. For more information, see our Condition of returned items policy. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Return an item for a refund | eBay However, we're here to help. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. If you bought it over eBay and it isn't right, it's the seller's problem not yours. A buyer insists the item was not as described in order to force a return. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. This is a good option for low-value items. Take great pictures! Take good photos with good lighting from every angle. Since last Fall, a Top Rated Seller does not need proof. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Make a point to take action on your listings to avoid unwanted returns. Help for buyers and sellers. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. You can choose to add a message to the buyer. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Holiday shipping is now in full swing, check out these helpful shipping tips! If you dont ship the item back by that date, we may close your request and you will not receive a refund. I have details about my terms with shipping, returns, freight shipping, and refunds. 2. Read our most popular questions and answers about handling return requests from your buyers. Your order guaranteed or your money refunded - eBay Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. But they don't have to disrupt your businessor your profits. Couldn't tell you if it helps but it doesn't hurt. What does the eBay Money Back Guarantee cover? More shipping tips from your fellow sellers! I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. If you want to start your own business, the reseller business model can be a great place to start. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. I'd really like another option. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. You can also open your Returns dashboard and select View return details from beside the item. Send a message to the customer to solve the problem. Some business equipment categories that may be covered by the. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Ebay sides with buyers in not as described claims. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Most sellers refund as soon as they get the item back. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Is there anything you can do? PDF Seller Protections: We Have Your Back. - eBay Inc EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. EBay gives you the opportunity to add 12 photos to your listing.

Nick Anderson Chef Ex Wife, Microsoft Data Center Boydton, Va, Articles I

item not as described ebay return shipping