StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL We lost the concert for that. FRAUDULENT COMPANY!!!! We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. (Not to be confused with a free alcohol section which would have been great). StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . For $2400 this is pure BS and will not stand. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Also, awfully bold of them to assume I would want to purchase through them again. LAST time I purchase tickets through StubHub. You can get a refund from StubHub by calling their customer service line. My credit card can do refunds up to 60 days which of course is passed. How is this legal for them to keep MY money? I am returning the tickets to the seller listed on the return label and filing a credit card dispute. This was an unauthorized, unreasonable charge. Your service is terrible and not worth the fee. Check the StubHub Help Desk BOSTON . European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. StubHub to Refund Over 75k Customers for Events Canceled During the Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. I WILL NEVER USE STUB HUB EVER AGAIN. We're not refunding money at this point,'" Cormier said. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. This will now be our default option in Canada and in the US. Will never use Stibhub again unless I get a full tefundk. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I'm going to contact my credit card to see what my options are. I hope we can get refunded. Wisconsin residents could get ticket refunds after StubHub settlement And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." But opting out of some of these cookies may have an effect on your browsing experience. >> YOU CANT CHANGE THE RULES MIDSTREAM. LIARS!!! Did you think about anybody besides yourself? If there is any changes to that, all affected buyers will be notified via email. GIVE ME MY MONEY. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . And if you work in corporate you know that everyone has a boss except the CEO. I placed the call today, which is the day after. They bought tickets with promise of money back if the event does not occur. There were two artists scheduled to perform. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. IndustryLegalTop Story I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. 01-30-2021 01:41 PM. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Get the latest news on COVID-19 delivered to you. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". "We were only allowed 120 percent credit toward future concerts, not refunds.". What is your rescheduled or postponed event policy? Not only did it ruin our night, but it also cost us a lot of money for nothing! They said the money had already gone to the seller which is pure BS. DO NOT let Stub Hub take advantage of you! They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. 2023 The Hollywood Reporter, LLC. We were going just to see one of them. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Never again will I use StubHub! It is taking Stubhub about 120 days to process refunds. I purchased two tickets listed on site. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. to see the game on TV? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). This is pure fraud. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. StubHub said they'd refund canceled tickets, but now - SBNation.com If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . On March 7th, StubHub emailed Marrali a copt of its refund policy. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Horrible return policy, will never use stubhub again!!!! Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. The latest breaking updates, delivered straight to your email inbox. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. I selected a particular date for a Broadway show. Necessary cookies are absolutely essential for the website to function properly. This website uses cookies to improve your experience while you navigate through the website. Is Beyonces Tour Another Dynamic Ticket Price Mess? For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? We wasted our night , took off of work and lost our ticket money. Ticket buyers and sellers say StubHub owes them after - Marketplace But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Called back for refund. If I don't get a refund soon I'll be reporting theft to PayPal. $868.64 is a lot of money especially now to just throw away. They only let a few more people in until they actually closed all the doors. Email is another option for requesting a refund. I do not want someone to buy my tickets without the same disclosure available. At NO stage did they advertise this game as a TBA or TBC date and time. Wrong seats. Did StubHub's changed ticket refund policy violate Mass. law? i have tried to call several times but have been on hold >3 hours on 2 occasions. You can resell your ticket using either an app or a PC. Under normal circumstances, these processes are manageable. You will receive an email with instructions on how to receive your refund. StubHub Changes Refund Policy For Final Four Ticket Buyers I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. Stubhub STOLE THE MONEY FROM ME!!!!! Where is my refund? - StubHub Community Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Unfortunately, my order was submitted when I was clicked the cancel button. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. No Wonder I See Horrible Complaints. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. THE ATTORNEY GENERAL SAYS ANYONE AFFE. Have you made a mistake by purchasing an excessive number of tickets? while we were at work. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. i am not interested in a credit that expires so therefore am requesting my full refund. You can request a refund from StubHub by email. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. I purchased a Citi field parking pass for Mets opening day. Select the ticket group you'd like to sell. How long until my credit card is credited back? "We chose StubHub because of their 'FanProtect' guarantee," Brown said. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. It was for a special occasion. Hour on Chat and another hour on phone. Thanks for stealing my money and for the lack of respect for customer experiences. I wish I found this website earlier. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. StubHub Refund Ticket by Phone. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. I have explained this to them and basically they don't give a crap. But you money hungry corporates line your pockets and just go on like we owed that money to you. Use of this website signifies your agreement to our. The festival would issue them a new wristband and cancel the "lost" one. What if I never got either? The game has been changed to Sunday 27th August and we are simply no longer in the UK. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community I'm sorry but how is it their fault you messed up or your plans changed? StubHub refunds: How to get cash instead of credit for events | khou.com They still charged me fully for a canceled ticket transaction. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. be around to get first dibs at floor seats, on 09/20/2012 I went I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. "The return of live events, the input of customers, partners, and regulators, and the . I will NEVER use Stubhub again. Can I change, cancel, or get a refund for my tickets after - SeatGeek Do NOT buy Canadiens tickets from here. If Adele ends up cancelling you will get a refund. what should I do? Congratulations, Stubhub. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. >> PRETTY UNFAIR. Hotels Using NFTs to Create a StubHub for Lodging Reservations Sorry we couldn't be helpful. StubHub Class Action Alleges Unlawful COVID-19 Refund Policy I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! All rights reserved. Open the SeatGeek app. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. StubHub updated their policy today. anyone have any advise on how to deal with this? I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. You aren't supposed to dispute charges because you changed your mind. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Are you kidding me really!? We greatly appreciate our communitys patience and understanding during this extraordinary time.. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. As pointed out by @don_shano, this is. April 1, 2020 The event has been passed, and no new date has been posted. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Covid-19: What to do if you have tickets to an event that is canceled The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. I purchased a ticket in February for a concert for over $800. I would like to receive a refund. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Sams Club vs. Costco Which One is Better for You? They DO NOT have their customers backs. The refund will typically process within 5 to 8 business days. Stubhub Return Policy and Refund Guide Graphing Radical Functions Quiz, Cheshire East Monthly Safeguarding Scenarios, Murders In Georgia Yesterday, Jack Armstrong Radio Wife, What Vpn Does Rush Limbaugh Endorse, Articles S
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Paid over $550 for two Hangout festival tickets. Analytical cookies are used to understand how visitors interact with the website. Wimbledon raises ticket prices for 2023 championships, See Tickets, Vivendi suffer reported data breach, Rammstein obtains restraining order against Viagogo, President Biden calls for limits on concert and sporting ticket fees, US groups form Break Up Ticketmaster coalition, Lyte to acquire Event Genius assets as parent company Festicket set to fall into administration, Silver Lake looking into TEG exit options report, Ticketmaster successfully handles Beyonce onsale, SeatGeek allegedly dropped by Barclays Center because of tech issues according to report, See Tickets suffers website crash after multiple line-up reveals, it proposes to accept a series of promises, Eventfinda offers buy now, pay later option for ticket buyers, Twitter plans to allow creators to sell tickets to live audio events, Haunted houses producing magic sales figures, Englands rugby league team partners Sportsbreaks, Ticketmaster Sport rolls out away ticketing digital solution, Electric Group renews with TM as Newcastle NX opens, Womens Rugby World Cup opens with Eden Park sell-out, Scottish Rugby embraces digital ticketing service with Tixserve, Backstage: Ed Sheeran, Depeche Mode and more, Tessitura expands arts venue ticketing service, Ambassador Theatre Group in debt talks report. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL We lost the concert for that. FRAUDULENT COMPANY!!!! We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. (Not to be confused with a free alcohol section which would have been great). StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . For $2400 this is pure BS and will not stand. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Also, awfully bold of them to assume I would want to purchase through them again. LAST time I purchase tickets through StubHub. You can get a refund from StubHub by calling their customer service line. My credit card can do refunds up to 60 days which of course is passed. How is this legal for them to keep MY money? I am returning the tickets to the seller listed on the return label and filing a credit card dispute. This was an unauthorized, unreasonable charge. Your service is terrible and not worth the fee. Check the StubHub Help Desk BOSTON . European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. StubHub to Refund Over 75k Customers for Events Canceled During the Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. I WILL NEVER USE STUB HUB EVER AGAIN. We're not refunding money at this point,'" Cormier said. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. This will now be our default option in Canada and in the US. Will never use Stibhub again unless I get a full tefundk. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I'm going to contact my credit card to see what my options are. I hope we can get refunded. Wisconsin residents could get ticket refunds after StubHub settlement And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." But opting out of some of these cookies may have an effect on your browsing experience. >> YOU CANT CHANGE THE RULES MIDSTREAM. LIARS!!! Did you think about anybody besides yourself? If there is any changes to that, all affected buyers will be notified via email. GIVE ME MY MONEY. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . And if you work in corporate you know that everyone has a boss except the CEO. I placed the call today, which is the day after. They bought tickets with promise of money back if the event does not occur. There were two artists scheduled to perform. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. IndustryLegalTop Story I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. 01-30-2021 01:41 PM. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Get the latest news on COVID-19 delivered to you. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". "We were only allowed 120 percent credit toward future concerts, not refunds.". What is your rescheduled or postponed event policy? Not only did it ruin our night, but it also cost us a lot of money for nothing! They said the money had already gone to the seller which is pure BS. DO NOT let Stub Hub take advantage of you! They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. 2023 The Hollywood Reporter, LLC. We were going just to see one of them. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Never again will I use StubHub! It is taking Stubhub about 120 days to process refunds. I purchased two tickets listed on site. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. to see the game on TV? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). This is pure fraud. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. StubHub said they'd refund canceled tickets, but now - SBNation.com If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . On March 7th, StubHub emailed Marrali a copt of its refund policy. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Horrible return policy, will never use stubhub again!!!! Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. The latest breaking updates, delivered straight to your email inbox. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. I selected a particular date for a Broadway show. Necessary cookies are absolutely essential for the website to function properly. This website uses cookies to improve your experience while you navigate through the website. Is Beyonces Tour Another Dynamic Ticket Price Mess? For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? We wasted our night , took off of work and lost our ticket money. Ticket buyers and sellers say StubHub owes them after - Marketplace But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Called back for refund. If I don't get a refund soon I'll be reporting theft to PayPal. $868.64 is a lot of money especially now to just throw away. They only let a few more people in until they actually closed all the doors. Email is another option for requesting a refund. I do not want someone to buy my tickets without the same disclosure available. At NO stage did they advertise this game as a TBA or TBC date and time. Wrong seats. Did StubHub's changed ticket refund policy violate Mass. law? i have tried to call several times but have been on hold >3 hours on 2 occasions. You can resell your ticket using either an app or a PC. Under normal circumstances, these processes are manageable. You will receive an email with instructions on how to receive your refund. StubHub Changes Refund Policy For Final Four Ticket Buyers I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. Stubhub STOLE THE MONEY FROM ME!!!!! Where is my refund? - StubHub Community Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Unfortunately, my order was submitted when I was clicked the cancel button. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. No Wonder I See Horrible Complaints. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. THE ATTORNEY GENERAL SAYS ANYONE AFFE. Have you made a mistake by purchasing an excessive number of tickets? while we were at work. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. i am not interested in a credit that expires so therefore am requesting my full refund. You can request a refund from StubHub by email. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. I purchased a Citi field parking pass for Mets opening day. Select the ticket group you'd like to sell. How long until my credit card is credited back? "We chose StubHub because of their 'FanProtect' guarantee," Brown said. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. It was for a special occasion. Hour on Chat and another hour on phone. Thanks for stealing my money and for the lack of respect for customer experiences. I wish I found this website earlier. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. StubHub Refund Ticket by Phone. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. I have explained this to them and basically they don't give a crap. But you money hungry corporates line your pockets and just go on like we owed that money to you. Use of this website signifies your agreement to our. The festival would issue them a new wristband and cancel the "lost" one. What if I never got either? The game has been changed to Sunday 27th August and we are simply no longer in the UK. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community I'm sorry but how is it their fault you messed up or your plans changed? StubHub refunds: How to get cash instead of credit for events | khou.com They still charged me fully for a canceled ticket transaction. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. be around to get first dibs at floor seats, on 09/20/2012 I went I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. "The return of live events, the input of customers, partners, and regulators, and the . I will NEVER use Stubhub again. Can I change, cancel, or get a refund for my tickets after - SeatGeek Do NOT buy Canadiens tickets from here. If Adele ends up cancelling you will get a refund. what should I do? Congratulations, Stubhub. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. >> PRETTY UNFAIR. Hotels Using NFTs to Create a StubHub for Lodging Reservations Sorry we couldn't be helpful. StubHub Class Action Alleges Unlawful COVID-19 Refund Policy I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! All rights reserved. Open the SeatGeek app. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. StubHub updated their policy today. anyone have any advise on how to deal with this? I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. You aren't supposed to dispute charges because you changed your mind. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . Are you kidding me really!? We greatly appreciate our communitys patience and understanding during this extraordinary time.. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. As pointed out by @don_shano, this is. April 1, 2020 The event has been passed, and no new date has been posted. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Covid-19: What to do if you have tickets to an event that is canceled The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. I purchased a ticket in February for a concert for over $800. I would like to receive a refund. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Sams Club vs. Costco Which One is Better for You? They DO NOT have their customers backs. The refund will typically process within 5 to 8 business days. Stubhub Return Policy and Refund Guide

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stubhub refund policy change