True Multi-Monitor Remote Desktop Access | Splashtop After that, all you need to do is plug in your mouse and it should start working! (LogOut/ Thanks. thanks! This does work in LogMeIn, TeamViewer and GoToMyPC. Right-click on entry for the mouse you're troubleshooting. Most often, users will receive a black screen upon opening the app. done in the video is exactly as described. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. Is there a way i can do that please help. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. "Exchange crashes on install" can you use kerio? Today I finally had time to google wtf made the cursor disappear. This is not the case. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. The purpose of this function is to prevent other people from accessing the connected host remote computer. Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. still the cursor is not visible on the remote computer which i have remoted in to, please help. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. "Exchange isn't receiving emails" can you use kerio to see if that receives email? All remote desktop connections are secure and encrypted. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. Copyright 2023 Splashtop Inc. All rights reserved. In this article, we've seen how to get set up with Splashtop SOS. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. Why is My Laptop Mouse Touchpad Not Working? - Computer Hope If I choose Console, the user gets kicked out as expected. The cursor only appears while in the ribbon. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" Splashtop Personal app introduction; Hot Topics. At least that almost makes it possible to use the system. First noticed this behavior after logging in with splashtop. Locking mouse in center to play FPS on splashtop Copyright 2023 Splashtop Inc. All rights reserved. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. On my way to go nuts during a technical emergency during the crismas. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. USEFUL" comment is USELESS because you failed to read the scenario correctly. Just open the Splashtop Streamer and choose Install Printer Driver. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. Thanks for leaving your comments, youre right it might help others! Sorry JR Im still on my learners plates when it comes to Mac . Testing VNC or something similar, even SOS, would be have been irrelevant. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. Where have YOU been all my life? comes to mind. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Please do keep me posted if the workaround helps. USEFUL. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? Our team reviewed the video. Reinstall Google Chrome. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! 4. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. I'm checking with support team. stay tuned thanks. And the down arrow button on the right hides the toolbar. Step 3. Hope this helps someone else besides me, who likes the original white cursor scheme. Clicking represents a touch. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. Once your Bluetooth or wired mouse is connected to your iOS device, you can customize a few of its settings from within the AssistiveTouch menu. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. Is there a bug report with microsoft we can upvote to get this fixed? Splashtop did sometimes have a slight lag when screen . It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. GoToMyPC vs Splashtop: Full Comparison in 2023 It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Below is the fastest and most efficient way to configure this option. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. Use the Invite Technicians button to invite additional technicians to your account. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Open the app to see if Splashtop runs as intended. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. Splashtop Wired XDisplay HD - Extend & Mirror 4+ - App Store OMG! Gregg, sorry to hear the issues. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. Our team reviewed the video. Lock the streamer settings using Splashtop admin credentials. Step 2. Mouse Not Working in Windows 10? How to Fix Your Mouse Problems - MUO I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. My tablet and computer are on the same local network. Id definitely like to hear of a permanent solution to this as its damn annoying. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? My i.t dept had no idea how to fix this. If you see Realtek HD Audio Manager, right-click and select Disable. Why Is My Mouse Not Working On Laptop? (Try These Fixes) - Tech News Today Apply, and voila, the cursor is visible again and the remaining pointers are still white. With Remote Desktop as a published Citrix app, though, its been grating. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. Then you can use your iPad as a second display for your Windows. I'm excited to be here, and hope to be able to contribute. Renaming the file worked If the display remains blurry/fuzzy, try restarting the remote session. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. To approach a computer remotely, it must first be set up . Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams It's a two part server/workstation software enabling for remote USB and found it here: 0 The user goes to the web page and downloads and runs the app. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. It's 100% irrelevant to getting the Exchange issue fixed.". Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. The first thing to check is whether the computer and the operating system is not responding as well. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). mouse click not working on desktop but works on task bar and elsewhere. We will need your help to reproduce the issue then collect logs. The user only has to run the app, there is no install process. QED. I will work with our team actively to help resolve if the issue persists. Search apps & features in the start menu and open it. Click here for a blog post on remote accessing and controlling Android devices with SOS. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. Pc mac download - Splashtop Remote Desktop - Access your computer from Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Wait for Windows to detect the mouse again once the installation is complete. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. You were WRONG. Running remote support sessions from a web browser isnt supported. Experiencing slow screen refresh on Windows? - Splashtop Inc. It is so frustrating when it disappears . Optical vs. Laser Mouse | Digital Trends Top FactoryTalk Remote Access Alternatives in 2023 On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Options are to Reject after the request expires, Allow after the request expires, or Off. Thanks for bringing this to our attention. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). Youll see the circular cursor on screen once connected. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. I hope this works Ill know in a few hours/days. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. This will automatically shut off the device. 6. Your daily dose of tech news, in brief. I had to remove the machine from the domain Before doing that . I have posted useless answers to others' thread before when I misinterpreted their issues. Its possible to use Splashtop and RDP together, but as you Why is my mouse cursor not aligned with the remote computer? The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. Did Greg Gutfeld Leaving Fox News, Articles S
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"), and they kept focusing on that point, which is what made me so angry. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. Interesting. With both Splashtop and TeamViewer, mouse tracking and clicks were always registered straight away, and transferring files was also fast. Is there a way i can do that please help. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. I have a system with me which has dual boot os installed. Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. We all make mistakes like YOU did. Please note: You can switch the setting back to extend these displays upon returning to the office. THAT is why your response frustrated me.Gregg. I realized I messed up when I went to rejoin the domain On the Client machine, launch Remote Desktop, and create a virtual desktop connection. 5. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. In the upper right you can access your account information and subscriptions. This topic has been locked by an administrator and is no longer open for commenting. Any help welcome please before we get onto Splashtop support? Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. The standard pointer remains visible regardless. True Multi-Monitor Remote Desktop Access | Splashtop After that, all you need to do is plug in your mouse and it should start working! (LogOut/ Thanks. thanks! This does work in LogMeIn, TeamViewer and GoToMyPC. Right-click on entry for the mouse you're troubleshooting. Most often, users will receive a black screen upon opening the app. done in the video is exactly as described. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. Is there a way i can do that please help. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. "Exchange crashes on install" can you use kerio? Today I finally had time to google wtf made the cursor disappear. This is not the case. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. The purpose of this function is to prevent other people from accessing the connected host remote computer. Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. still the cursor is not visible on the remote computer which i have remoted in to, please help. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. "Exchange isn't receiving emails" can you use kerio to see if that receives email? All remote desktop connections are secure and encrypted. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. Copyright 2023 Splashtop Inc. All rights reserved. In this article, we've seen how to get set up with Splashtop SOS. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. Why is My Laptop Mouse Touchpad Not Working? - Computer Hope If I choose Console, the user gets kicked out as expected. The cursor only appears while in the ribbon. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" Splashtop Personal app introduction; Hot Topics. At least that almost makes it possible to use the system. First noticed this behavior after logging in with splashtop. Locking mouse in center to play FPS on splashtop Copyright 2023 Splashtop Inc. All rights reserved. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. On my way to go nuts during a technical emergency during the crismas. Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. USEFUL" comment is USELESS because you failed to read the scenario correctly. Just open the Splashtop Streamer and choose Install Printer Driver. NinjaRMM remote access services not working (TeamViewer, SplashTop, Self thing) Among possible other issues, NinjaRMM is NOT up and running. Thanks for leaving your comments, youre right it might help others! Sorry JR Im still on my learners plates when it comes to Mac . Testing VNC or something similar, even SOS, would be have been irrelevant. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. Where have YOU been all my life? comes to mind. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Please do keep me posted if the workaround helps. USEFUL. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? Our team reviewed the video. Reinstall Google Chrome. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! 4. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. To connect to your remote computer, open the Splashtop app and simply click the computer you want to connect to. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. I'm checking with support team. stay tuned thanks. And the down arrow button on the right hides the toolbar. Step 3. Hope this helps someone else besides me, who likes the original white cursor scheme. Clicking represents a touch. The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. Once your Bluetooth or wired mouse is connected to your iOS device, you can customize a few of its settings from within the AssistiveTouch menu. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. Is there a bug report with microsoft we can upvote to get this fixed? Splashtop did sometimes have a slight lag when screen . It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. GoToMyPC vs Splashtop: Full Comparison in 2023 It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Below is the fastest and most efficient way to configure this option. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. Use the Invite Technicians button to invite additional technicians to your account. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Open the app to see if Splashtop runs as intended. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. Splashtop Wired XDisplay HD - Extend & Mirror 4+ - App Store OMG! Gregg, sorry to hear the issues. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. Our team reviewed the video. Lock the streamer settings using Splashtop admin credentials. Step 2. Mouse Not Working in Windows 10? How to Fix Your Mouse Problems - MUO I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. My tablet and computer are on the same local network. Id definitely like to hear of a permanent solution to this as its damn annoying. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? My i.t dept had no idea how to fix this. If you see Realtek HD Audio Manager, right-click and select Disable. Why Is My Mouse Not Working On Laptop? (Try These Fixes) - Tech News Today Apply, and voila, the cursor is visible again and the remaining pointers are still white. With Remote Desktop as a published Citrix app, though, its been grating. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. Then you can use your iPad as a second display for your Windows. I'm excited to be here, and hope to be able to contribute. Renaming the file worked If the display remains blurry/fuzzy, try restarting the remote session. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. To approach a computer remotely, it must first be set up . Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams It's a two part server/workstation software enabling for remote USB and found it here: 0 The user goes to the web page and downloads and runs the app. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. It's 100% irrelevant to getting the Exchange issue fixed.". Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. The first thing to check is whether the computer and the operating system is not responding as well. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). mouse click not working on desktop but works on task bar and elsewhere. We will need your help to reproduce the issue then collect logs. The user only has to run the app, there is no install process. QED. I will work with our team actively to help resolve if the issue persists. Search apps & features in the start menu and open it. Click here for a blog post on remote accessing and controlling Android devices with SOS. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. Pc mac download - Splashtop Remote Desktop - Access your computer from Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Wait for Windows to detect the mouse again once the installation is complete. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. You were WRONG. Running remote support sessions from a web browser isnt supported. Experiencing slow screen refresh on Windows? - Splashtop Inc. It is so frustrating when it disappears . Optical vs. Laser Mouse | Digital Trends Top FactoryTalk Remote Access Alternatives in 2023 On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Options are to Reject after the request expires, Allow after the request expires, or Off. Thanks for bringing this to our attention. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). Youll see the circular cursor on screen once connected. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. I hope this works Ill know in a few hours/days. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. This will automatically shut off the device. 6. Your daily dose of tech news, in brief. I had to remove the machine from the domain Before doing that . I have posted useless answers to others' thread before when I misinterpreted their issues. Its possible to use Splashtop and RDP together, but as you Why is my mouse cursor not aligned with the remote computer? The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes.

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splashtop mouse not working