Apple is a drug-free workplace. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Learn more. The work environment for an Apple technical specialist is usually in an Apple Store. At Apple, the learning never ends, and team members continually support each other. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Get weekly top MacRumors stories in your inbox. Please note that all salary figures are . Your base pay will depend on your skills, qualifications, experience, and location. Ability to work independently: Independent work is a necessary skill for technicians to have. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session They may also move into management positions. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Regardless of the situation, your communication skills can help you be an effective technician. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. The courses are sequential, and build on skills and concepts as the user progresses. At other times, you refer customers to support team members who get them up and running again. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. We're committed to being your source for expert career guidance. Filter our Apple training by your desired technology. Some employers may accept candidates with a high school diploma or an associates degree. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The redesigned training has moved to an online, self-paced format. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Apple certification programs are IT professional certifications for Apple Inc. products. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. By helping Apple maintain strong relationships with customers, you are instrumental to our success. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple benefits help further the well-being of our employees and their families in meaningful ways. Apples most important resource, our soul, is our people. These cookies will be stored in your browser only with your consent. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Design and lead tailored in-person and virtual trainings.. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. The training has been completely redesigned and moved to an online, self-paced format. Your work hours will be based on business needs. I worked for Apple in a Connecticutstore from October 2010 through May 2012. 2023 And be amazed by what it does for yours. You may be communicating with other technicians, engineers or managers. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Come to us in your pursuit of success. We draw on the differences in who we are, what weve experienced, and how we think. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Along the way, youll be updating your technical know-how and educating team members about technical issues. It lasted 10 days and was always closely monitored by a manager and a store lead employee. After submitting my application it was a waiting game. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Own your learning schedule with self-paced, online courses. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Certifications are updated on a per product basis annually. You can find information about the accommodations request process in the. Introduce yourself, and well get in touch if theres a role that seems like a good match. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. And after youve passed an exam, display your verified digital badge on any professional networking site. Another perk of working there: Customers love Apple, so my days were often pleasant. At other times, you refer customers to support team members who get them up and running again. Both full-time and part-time jobs are available. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . You maintain composure and customer focus while troubleshooting and solving issues. You may be communicating with customers about technical issues or non-technical issues. Learn more about your EEO rights as an applicant (Opens in a new window) . OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Bing Ads sets this cookie to engage with a user that has previously visited the website. Come eager to listen and learn from your team, your mentors, and your customers. Lots of different people to learn from and meet. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Users can demonstrate their competency with two new exams and earn certification from Apple. Roles based in Quebec require French language proficiency. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Copyright Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. All our courses are practical, hands-on, and led by trusted Apple experts. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. At other times, you refer customers to support team members who get them up and running again. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. And after you've passed an exam, display your verified digital badge on any professional networking site. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. You will be working with customers one-on-one to help them with their Apple products. Apple participates in the E-Verify program in certain locations as required by law. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. This cookie is used by the map which helps visitors to identify and reach the facility. Do you love how it feels to help others? Check your badge on Credly for specific expiration dates. Our training team can help you book training for your organisation or for a third party. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. The exam costs aren't as crazy as CompTIA. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Apple's most powerful Mac will finally shift to Apple silicon. The next 10 days were essentially "Apple boot camp." You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Your day in the Apple Store is filled with a range of focused support and service tasks. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Necessary cookies are absolutely essential for the website to function properly. Customer loyalty and satisfaction is their number one priority. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. The mob used the electronics in the store to play music and record their dance routine. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . What it's REALLY like to work in an Apple store:You get to work with really creative people. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Apple is an equal opportunity employer that is committed to inclusion and diversity. As part of that process, were rolling out Mac as a choice for our employees. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. The entire store team benefits from your commitment to providing the best care for customers. Geniuses often made $25 to $30 an hour based on their tenure. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Title(s) held: My official title was "specialist." We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Training & Experience: Apple technical specialists receive on-the-job training from their new employers. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Core training took place off-site and included 15 new employees like. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products.

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